FAQ

YOU HAVE QUESTIONS? WE HAVE ANSWERS!

COVID-19 INFORMATION

For the latest safety guidelines, please review our enhanced venue protocols at www.theaztectheatre.com/safety-guidelines.

For all ticketed events, please note the following updated policies:

Face coverings are MANDATORY and must be worn at all times except while eating and drinking.

To reduce staff contact with guest belongings, note our Clear Bag Policy:

  • Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
  • Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")

For questions about the status of an event, please see our event calendar or visit www.livenation.com/eventstatus for more information.

How can I be notified of upcoming events?

For the most up-to-date information on upcoming events at The Aztec Theatre, please subscribe to our e-mail list or follow us on Facebook and Twitter.

Types of Payment Accepted

Cash, Visa, MasterCard, Discover, & American Express

General Rules

Camera Policy

Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue approval. 

Restricted Items

  • No Outside Food or Drink Allowed
  • No guns, knives, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
  • Replicas of any type of weapon are NOT permitted
  • No drugs or drug paraphernalia, illegal substances of any kind.
  • No video cameras, GoPros, selfie sticks, drones, masks or laser pointers.
  • No professional photo, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
  • No unsealed liquids or gels of any kind
  • No jewelry or clothing that could inflict harm 
  • No large bags over (10” x 10”), backpacks, Camelbacks or Bota bags
  • No stuffed animals or toys of any kind

This list of prohibited items is subject to change at the discretion of venue management.

There will be no re-entry unless otherwise noted.

 

Accessible Seating

Please contact the Box Office directly if interested in purchasing Accessible seats.

 

How do I book The Aztec Theatre for a special event ?

Please call 210-780-3605 or email Renee Thurman at reneethurman@livenation.com

Parking

The Aztec Theatre is located in the heart of downtown San Antonio at the corner of Commerce and St. Mary's. There are many parking garages within a few blocks walking distance to the venue. Please allow yourself extra time to park before arriving at the venue. Street parking is also available. Please be sure to pay close attention to any parking restrictions.

Box Office Information

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

The Box Office is located 104 North St. Mary's St. at the corner of North St. Mary’s St. and Crockett. Box Office Hours:

The Aztec Theatre Box Office is closed Saturdays, Sundays, and Mondays unless there is a show. If a show is scheduled on a Saturday, Sunday or Monday, the Box Office will open 2 hours prior to door time, and closing time will vary depending on the show schedule..

Tue – Fri: 12 P.M. – 5 P.M.

*Box office sales are subject to applicable service charges.
*To purchase tickets online visit www.theaztectheatre.com

Will Call

Will Call tickets can be picked up at the Box Office starting to 2 hours prior to doors on the day of the event only.

Please be sure to have the following: A VALID PHOTO ID, THE ACTUAL CREDIT CARD USED TO PURCHASE THE TICKETS, AND YOUR ORDER NUMBER.

Lost, stolen, or damaged tickets cannot be replaced.

Customer Safety

Click here to view Customer Safety